About Company & Development Team

We employ a distributed team of 140+ professionals across technology, customer service, compliance, and operations departments. Our headquarters maintains offices in Curacao, with additional development centers in Malta and customer support hubs serving the Asia-Pacific region.

Company History and Milestones

Royal Reels launched in February 2020 as a mobile-first casino platform targeting the Australian market. Within the first 18 months, we processed over AU$45 million in player transactions while maintaining a 4.3/5.0 average rating across independent review platforms.

In 2020, we entered the Australian market with 1,200 games in our initial library. The following year saw our mobile app release for iOS and Android devices, resulting in 60% of traffic shifting to mobile platforms. By 2022, we partnered with Evolution Gaming to add 45+ live dealer tables to our offering.

Leadership and Management Structure

Our executive team brings combined experience exceeding 80 years in online gaming, payment processing, and regulatory compliance. Leadership decisions prioritize player protection and transparent operations over short-term revenue maximization.

The management structure separates operational departments to maintain checks and balances. Our compliance department reports directly to the board, functioning independently from marketing and product teams to prevent conflicts of interest.

Key Departments

  • Compliance & Legal: Monitors regulatory changes, conducts internal audits, manages licensing requirements across jurisdictions
  • Technology & Platform Development: Maintains server infrastructure, develops mobile applications, implements security protocols
  • Customer Experience: Operates 24/7 support channels, manages player feedback, resolves disputes
  • Game Incorporation: Tests new titles, negotiates provider partnerships, ensures RNG certification
  • Payment Operations: Processes deposits and withdrawals, manages banking relationships, prevents fraud
  • Responsible Gaming: Implements self-exclusion tools, monitors problem gambling indicators, provides player resources

Technology Platform and Infrastructure

We operate on cloud-based infrastructure distributed across multiple data centers in Europe and Asia. Our platform handles peak loads exceeding 15,000 concurrent users without performance degradation, maintaining 99.7% uptime measured over the past 24 months.

The technical stack prioritizes security and speed. All data transmissions use 256-bit SSL encryption, while player funds remain segregated in licensed financial institutions separate from operational accounts. Our game aggregation platform connects through API incorporation with 45+ providers for centralized library management.

Development Team Composition

Our technology department consists of 55 professionals spanning front-end developers, back-end engineers, mobile specialists, DevOps engineers, and quality assurance testers. The team operates in two-week sprint cycles, releasing platform updates and bug fixes every Monday at 03:00 AEST to minimize player disruption.

You’ll notice regular improvements to the platform. We deploy an average of 8-12 updates monthly, ranging from minor interface refinements to major feature additions like new payment methods or game filters.

Recent Development Projects

  • Biometric authentication for mobile apps (released March 2024)
  • Advanced game search with RTP and volatility filters (released April 2024)
  • In-app live chat with file upload capability (released June 2024)
  • Responsible gaming reality checks and session timers (released August 2024)
  • PayID instant withdrawal incorporation (released October 2024)

Licensing and Regulatory Compliance

We operate under Curacao eGaming sublicense 8048/JAZ2020-013, granted by Antillephone N.V., which serves as the appointed regulatory body. This license permits us to offer casino gaming services to international markets including Australia, subject to local advertising and consumer protection laws.

Our compliance obligations include monthly financial audits, quarterly RNG testing by independent laboratories, and annual license renewal reviews. We submit detailed reports to the Curacao Gaming Control Board documenting player complaints, payout percentages, and anti-money laundering measures.

Game Provider Partnerships

We maintain direct incorporation agreements with 45+ licensed software providers. Each provider must demonstrate valid licensing and RNG certification before we add their titles to our library.

Our game selection committee evaluates new providers based on reputation, game quality, technical reliability, and Australian player preferences. We reject approximately 60% of partnership proposals that fail to meet our standards for fairness or technical performance.

Major Provider Partners

  • Pragmatic Play – 180+ pokies including live casino tables
  • NetEnt – 120+ video slots and classic table games
  • Evolution Gaming – 50+ live dealer tables streaming from Malta
  • Play’n GO – 95+ high-volatility pokies
  • Microgaming – Progressive jackpot network including Mega Moolah
  • Yggdrasil Gaming – 70+ innovative mechanics pokies
  • Red Tiger – 85+ mobile-optimized slots
  • Quickspin – 60+ premium video pokies

Responsible Gaming Commitment

We implement mandatory responsible gaming features across all platforms. Australian players can set daily, weekly, and monthly deposit limits that take effect immediately upon activation, with increases requiring a 24-hour cooling-off period.

Our systems monitor betting patterns for problem gambling indicators. When concerning behavior appears, our support team reaches out proactively to offer self-exclusion options, reality check reminders, or referrals to gambling help services like Gambling Help Online (1800 858 858).

Available Player Protection Tools

  • Deposit limits (daily/weekly/monthly)
  • Loss limits with real-time tracking
  • Session time reminders (15/30/60/90 minutes)
  • Self-exclusion periods (1 week to permanent)
  • Reality check pop-ups showing time and money spent
  • Take a break feature (24 hours to 6 weeks)

Payment Processing and Financial Operations

We partner with licensed payment service providers holding appropriate Australian financial services credentials. Player deposits go directly to segregated client accounts maintained at banks regulated by AUSTRAC, secure funds remain protected even if our company faces financial difficulties.

Customer Support Operations

Our support department operates around the clock with native English speakers handling Australian player inquiries. The team consists of 28 agents working in rotating shifts to maintain 24/7 coverage, with additional staff scheduled during peak evening hours (18:00-23:00 AEST).

We measure performance through response time and resolution rate metrics. Current statistics show 89% of inquiries resolved during first contact, with average live chat response times under 3 minutes and email replies within 6 hours.

Corporate Social Responsibility

We allocate 2% of annual net gaming revenue to responsible gambling initiatives and community programs. Recent contributions include AU$180,000 to Gambling Help Online and sponsorship of problem gambling research at Australian universities.

Our corporate responsibility extends to environmental considerations. We operate carbon-neutral data centers through renewable energy credits and have committed to reducing server energy consumption by 15% before 2026 through hardware upgrades and efficiency improvements.

Contact Information

You can reach our corporate offices and departments through the following channels. Player support inquiries receive fastest response through in-app live chat, while business partnership proposals should go to our partnerships email.