Support & App Feedback
Having technical difficulties, need help with account verification, or have questions about payments? Our support team is ready to assist you.
Email inquiries are typically answered within 1 hour, even on weekends and public holidays. VIP members receive priority assistance from dedicated agents.
Contact Information
Email Support: [email protected] – Our email team typically responds within 1 hour, even on weekends and public holidays. For detailed inquiries where documentation needs to be reviewed, email is the preferred method.
Live Chat: Available 24/7 through the casino website for registered users. This is the quickest way to get help, with average response time of just 30 seconds. Players can instantly connect with a support agent for real-time assistance.
Telephone Support: Royal Reels offers a dedicated phone line for those who prefer speaking directly with a support representative. This service is available during standard business hours for most time zones. Calls are usually answered within 5 minutes.
Technical Support
Experiencing technical issues? Our team can help troubleshoot problems with games, payments, or account access. Here’s how to get assistance for different types of issues.
Payment Issues: For problems with deposits or withdrawals, call our support line for direct assistance with transactions. If a withdrawal was not processed within the expected timeframe, the support agent will check the status, identify if there’s a banking issue, and advise on estimated resolution times.
Login Problems: Can’t access your account? Use the password reset feature on the login page, or contact our chat support for immediate assistance. If you’re having trouble with account verification, our agents can manual you through the process step-by-step.
Responsible Gaming Support
Royal Reels is committed to responsible gaming and provides various tools and resources to help you manage your gaming activity safely. We understand that gaming should be entertaining and fun, not a source of problems.
Available Controls: Players can set deposit limits and request cooling-off periods to take breaks from gaming. Self-exclusion options are available for those who need a longer break. We also offer session time reminders, reality check notifications, and account closure assistance. All these tools can be activated by contacting our support team.
Staff Training: Royal Reels ensures its customer support staff are trained in problem gambling awareness. This training equips the team to better understand and respond to responsible gaming concerns. They can provide immediate assistance, direct players to resources, or activate various control measures per the player’s request.
Account & Registration Help
How do I create an account? Click “Sign Up” or “Register” button on the homepage, which is typically located at the top right corner. Provide your email address, create a secure password (mixing letters, numbers, and symbols), and verify via email and SMS. The registration process takes less than 1 minute to complete.
What information is required for registration? You need a valid email address for account verification and recovery, and a mobile phone number for SMS confirmation. After initial registration, you’ll receive an AU$10 no deposit bonus post-confirmation. Full profile verification may require additional documents including your full name, date of birth (to confirm you’re over 18), current residential address, and contact information.
Payment Methods & Withdrawal Information
Royal Reels supports multiple payment options for deposits and withdrawals, making it convenient for players to manage their funds securely and efficiently.
Credit and Debit Cards: Visa and MasterCard are accepted for both deposits and withdrawals. Deposits are processed instantly, allowing you to start playing immediately. Withdrawals are typically processed within 48 hours. This is one of the most popular payment methods due to its reliability and widespread availability.
Withdrawal Processing Time: Standard withdrawals are processed within up to 48 hours after the request is submitted. VIP members enjoy expedited processing with priority handling of their transactions. All withdrawal transactions require account verification to be completed first for security purposes. If you experience issues with withdrawals, our support team is available via email or phone to assist with troubleshooting and provide updates on processing status.
Go to the login page and click “Reset password”. Enter your registered email address to receive a password reset link. If you don’t receive the email within a few minutes, check your spam folder.
You need to provide proof of identity (passport or driver’s license) and proof of address (utility bill or bank statement dated within the last 3 months). Contact support via live chat for step-by-step guidance on document submission.
Withdrawals typically process within 48 hours. If 7 working days have passed without receiving funds, verify your banking information is correct. Contact our support team with a copy of your bank statement for verification.